Refund Policy

Last Updated: August 26, 2026

1. Overview

This Refund Policy outlines the terms under which AlSaeedDev (Al Saeed) accepts or declines refund requests for freelance development services offered through alsaeeddev.com. Please read this policy carefully before engaging our services.

If you have any questions about this policy before starting a project, please contact us at hello@alsaeeddev.com before making payment.

2. Freelance Development Services

Freelance development service engagements are governed by a written agreement, made via email or messaging, defining the scope, timeline, and payment terms. Refund eligibility depends on how much time has passed since payment and how much work has been completed, as outlined below.

2.1 Cancellation Within 24 Hours: Full Refund

If you wish to cancel a freelance service engagement, you must notify us in writing, via email, within 24 hours of making payment. If the cancellation request is received within this window, a full refund of the actual amount paid will be processed.

2.2 Cancellation Between 24 and 48 Hours: Half Refund

If a cancellation request is made between 24 and 48 hours after payment, 50% of the actual amount paid will be refunded, regardless of the amount of work completed during this period.

2.3 Cancellation After 48 Hours: Refund Based on Work Completed

If a cancellation request is made after 48 hours of payment, the following applies:

  • The work completed up to the point of cancellation will be assessed and charged at a fair rate proportional to the agreed project price.
  • Any remaining balance after deducting charges for completed work will be refunded to you.
  • If the charges for completed work are equal to or exceed the amount already paid, no refund will be issued and no additional payment will be requested for that completed portion.
  • A detailed breakdown of work completed and the corresponding charges will be provided to you upon request.

For example, if 40% of a project has been completed at the time of cancellation, charges equivalent to 40% of the agreed project price will be retained, and the remaining 60% will be refunded.

2.4 Situations Not Eligible for a Refund

No refund will be issued for freelance services under the following circumstances:

  • The project has been fully completed and delivered as per the agreed scope.
  • Cancellation is requested after the agreed deliverables have been handed over.
  • Delays or dissatisfaction are caused by the client's own lack of responsiveness, incomplete briefing, or late provision of required materials.
  • The client changes their mind after work has been substantially completed.

3. Refund Amount and Tax Disclaimer

All refunds issued by AlSaeedDev will be for the actual amount received at the time of the original transaction. We are not responsible for, and will not reimburse, any of the following:

  • Transaction fees: Any payment processing fees charged by the payment gateway, such as PayPal, Stripe, or similar, at the time of purchase or refund are not recoverable and will not be included in the refund amount.
  • Taxes and duties: AlSaeedDev is not responsible for any taxes, VAT, GST, or other charges imposed by a government and applied to your payment on either side of the transaction, whether charged to the client or to us. Such charges are entirely outside our control and will not be reimbursed.
  • Currency conversion losses: If you paid in a currency other than USD, any losses arising from currency conversion rates at the time of payment or refund are your responsibility.
  • Bank or intermediary fees: Any fees charged by your bank or financial institution when receiving a refund are not our responsibility.

The refund amount you receive may therefore be slightly less than the amount you originally paid due to the factors listed above. AlSaeedDev will always refund the full actual amount it received, and we will not make deductions beyond what is outlined in this policy.

4. Refund Processing Timeframes

Once a refund has been approved by AlSaeedDev, the following timeframes apply:

  • Refunds are initiated on our end within 3 to 5 business days of approval.
  • The time it takes for the refund to appear in your account depends on your payment method and financial institution, and may take an additional 5 to 10 business days.
  • You will receive an email confirmation once the refund has been initiated from our side.
  • If you have not received your refund within 15 business days of the approval notification, please contact us and we will investigate.

5. How to Request a Refund

To initiate a refund or cancellation request, please follow these steps:

  • Email us at hello@alsaeeddev.com with the subject line: "Refund Request: [Your Project Name]".
  • Include your full name, the email address used for the service agreement, your project reference, and the reason for your request.
  • We will review your request and respond within 2 to 3 business days.

Refund requests that do not include the above information may be delayed or declined.

6. Modifications to This Policy

We reserve the right to update or amend this Refund Policy at any time. The "Last Updated" date at the top of this page reflects the most recent revision. Any changes will apply to engagements initiated after the updated date. We encourage you to review this page before engaging our services.

7. Contact Us

If you have any questions about this Refund Policy or wish to discuss a specific situation, please do not hesitate to reach out:

We aim to respond to all inquiries within 2 to 3 business days.